Are you accepting new patients?

Please contact the office to find out which providers are accepting new patients. You can also check 'Our Providers' at the top of our webpage to see next availability for new patients.

How do I connect with my provider?

You will receive a telehealth link 60min-90min prior to your appointment via email and text SMS. You can also find your provider's virtual session by clicking here

How soon can I get an appointment?

We are proud to say that we can usually schedule most new patients to meet with one of our providers within 14 days or less of the initial call.

Do you accept insurance?

We are in network with certain insurance providers depending on your location. Please view insurance and rates page for insurances information.

Where can I learn more about your privacy practices?

Click here to view a copy of our Privacy Practices online.

How long is the initial consultation and follow up visit?

For the in-office visit, please plan to arrive 15 minutes before your scheduled appointment time. You should expect to spend about an hour with your provider during your initial appointment. Your follow up appointment will be 15 to 30 minutes.

What are your office hours?

Please refer to the Contact Us page for hours listed.

What if I don't have insurance?

We offer reasonable competitive fees for those who use a self-pay options. Please view our Insurance and Rates page for details.

If I have a billing question, who do I contact?

Please contact billing.nmh@therapysecure.com

Do you treat kids?

Please view providers page for details on age groups they treat.

What mental healthcare services are offered through telepsychiatry?

Essentially all services that an on-site psychiatrist would provide are offered through telepsychiatry. This includes administering comprehensive intake assessments, psychiatric evaluations, psychotherapy and medication management.

Can medication be prescribed with telepsychiatry?

Yes. Our providers are able to prescribe all psychotropic medications for patients seen virtually. Schedule II through Schedule V controlled medications can be prescribed, as well. With our ePrescribe feature, psychiatrists can electronically fill and send prescriptions directly to their patients’ pharmacy of choice.

How effective is telepsychiatry?

Over the years, many well designed studies have been conducted demonstrating the clinical equivalency between a traditional face-to-face session and one conducted using telepsychiatry.

Are patients comfortable with the platform?

Yes, they are. In fact, some patients even prefer receiving treatment through videoconferencing. Sessions are scheduled within days, eliminating the need to identify a psychiatrist nearby– who may be located hours away, as is the case in many areas– then wait several months for an initial appointment. Many individuals appreciate the privacy the platform affords and feel more comfortable seeing psychiatrists remotely, without worrying that they will encounter their psychiatrists in their community.

How soon do I need to cancel the appointment to avoid cancellation fee?

You will be charged $85 for any missed appointment that is not cancelled at least two business days in advance.

What to do if you are out of refills?

Procedure: Send a message in the portal that you need a refill, often a follow-up appointment is needed to touch base before a prescription can be made. Please do not wait until you are running out to submit your request. Please send your refill request two weeks before you expect to run out.

To ensure the highest standard of care and medication safety, our practice may require a follow-up appointment to discuss your treatment progress before a new prescription can be issued or an existing one can be renewed.

Please include the following details with your refill request:

-Which medications you need filled

-Last fill date

-How many days worth of medication you have remaining

-What pharmacy you want to use. Specify if this is a change, and update your default pharmacy in the portal.

Pharmacies often put prescriptions on-file that don’t need to be filled yet, and they do not show up on their screen unless they check for archived prescriptions. If the pharmacy should already have a prescription, please ask them to check for any other prescriptions that may be on-file or archived.

Do you provide emergency services?

As a small private practice, we do not provide emergency services.

If you are experiencing an emergency, please go to the nearest emergency room or call 911

988 Suicide & Crisis Lifeline: Call or text 988 or chat online (available 24/7)

Colorado Crisis Services hotline: Call 1-844-493-8255: or text "TALK" to 38255 to speak with a trained counselor or professional. Counselors are also available at walk-in locations or online between 4 pm and 12 am.

LGBTQ+ National Hotline:
1-888-843-4564 If you are experiencing an emergency, please go to the nearest emergency room or call 911. Colorado Crisis hotline 1-844-493-8255.